FREQUENTLY ASKED QUESTIONS

     

    Question.)   How do i order a proper size for me ?

    Answer.)   Please go through our size chart and order a size that matches with yours. We have slim fit in all our shirts unless mentioned otherwise, so order one size bigger than what you wear in your regular fit/formal shirt.

    Question.)   What if i get a size that doesn't fit me? 

    Answer.)   Don't worry, just reach us with your concern on mail or whatsapp and we will exchange your size at no extra cost. In case we don't have a suitable size available, you will be given an option to choose any other shirt of the same price or get your money refunded back to you .

    Question.)   How can i cancel an order?

    Answer.)   We call you to confirm your order before the dispatch from us, if you wish to cancel your order you can tell us over the call itself.  Else you can mail us at care@the-kiev.com or whatsapp at 1234567890 for the same preferably within 24 hours of placing your order. Once an order is dispatched it can not be cancelled.  

    Question.)   I want to change the shipping address of my order, Can i do so?

    Answer.)   It is not possible from your end to change the shipping address once an order is placed, but reach back to us immediately in case you want to do so because we can only change the same before dispatching of your order .

    Question.)   What if i refuse to take delivery of my COD order or doesn't answer the call of the delivery agent?

    Answer.)   In case you have a genuine concern please get back to us and tell us the reason if you are unable to accept delivery of your order, we will assist you for every concern. Every time you don't accept delivery of your COD orders we loose money in the form of shipping and reverse shipping charges and other costs involved and being a small company it puts a lot of financial burden on us. Doing this on repeat basis can also make you ineligible to make a purchase at our website and also share your details as a repeat offender to similar businesses.